Last updated: January 2025
ChargeNow respects and protects the personal privacy of all users of the service. In order to provide you with more accurate and personalized services, ChargeNow will use and disclose your personal information in accordance with the provisions of this privacy policy. However, ChargeNow will treat this information with a high degree of diligence and prudence.
Except as otherwise provided in this Privacy Policy, Power PAL Inc. will not disclose this information or make it available to third parties without your prior permission. Power PAL Inc. will update this privacy policy from time to time.
When you agree to the ChargeNow service use agreement, you are deemed to have agreed to the entire content of this privacy policy. This privacy policy is an integral part of the ChargeNow service usage agreement.
1. How do we collect your information?
When we provide services, we may collect, store and use the following information:
1.1 Information you provide
(1) When you register for an account or use our services, you provide us with relevant personal information, such as your electronic phone number. If you want to get the most out of the various sharing features we offer, you may also need to create a publicly visible profile that may include your name and photo.
(2) Shared information that you provide to other parties through our services, and information that you upload, submit, store, send, or receive when you use our services.
1.2 Information we obtain during your use of the service
We collect information about the services you use and how you use them. Such information includes:
(1) Device information: We will collect device-specific information, such as your hardware model, operating system information, mobile device version, device identification code, screen resolution, and other information.
(2) Log information: Device or software information, such as configuration information provided by your mobile device, web browser, or other program used to access our services, your IP address and version and device identifier used by the mobile device.
(3) IP address: Information about the mobile applications (APPs) and other software you have used, and information about the mobile applications and software you have used.
2. How we use your information
We may use the information collected above for the following purposes:
- to provide you with services;
- When we provide services, they are used for authentication, customer service, security, archiving and backup purposes to ensure the security of the products and services we provide to you;
- help us design new services and improve our existing services;
- Let us know more about how you access and use our services, in order to respond to your personalized needs, such as language settings, location settings, personalized help services and instructions, or to you and others Users respond in other ways;
- to provide you with more relevant ads in lieu of generally served ads;
- Perform software verification and upgrade services;
- When providing specific services according to the special requirements of users, information needs to be provided to our affiliates, third parties or other users;
- Other situations that are beneficial to the interests of users and App operators and do not violate any mandatory laws and regulations.
- Involve you in surveys about our products and services
3. We promise
- We will not show you personalized ads based on sensitive categories, such as race, religion, sexual orientation, or health status;
- We will not share with advertisers information that can be used to personally identify you, such as your name (unless you have your authorization and consent);
- Your personal information will not be sold to any third party at any time and under any circumstances, and we will only use the information obtained under this agreement to the extent permitted by law. We will have strict policies to protect your personal information, and we will not make your information public or make it available to third parties unless we have obtained your prior authorization or otherwise stated in this statement.
4. Information disclosure conditions
We will not transfer or disclose your personal information to any unaffiliated third party unless:
- Relevant laws and regulations, legal procedures, and mandatory requirements of government agencies;
- Transfer for completion of a merger, division, acquisition, or asset transfer;
- Obtain your authorization in advance;
- You use the sharing function;
- For academic research or public interest purposes;
- To the extent permitted by laws and regulations and policies, to improve user experience and provide personalized promotion services;
- Other circumstances that we consider necessary and do not violate the mandatory provisions of the law.
5. Sensitive Personal Information
We will not provide your sensitive personal information to anyone except with your consent.
6. Information storage and exchange
The information and materials collected by ChargeNow about you will be stored on the server of ChargeNow and / or its affiliates. Such information and materials may be transmitted to your country, region or the place where ChargeNow collects the information and materials outside and accessed stored and displayed overseas.
7. How do we protect your personal information?
We have formulated a strict information management policy, equipped with a professional technical team, and adopted a series of reasonable precautions to protect your personal information from unauthorized browsing, disclosure, abuse, change, destruction and loss.
8. Updates to this policy
We may amend and update this privacy policy from time to time. We will post relevant privacy policy updates on the webpage and App in the form of notifications and announcements. You can visit the webpage and App to check the latest version of the privacy policy.
ChargeNow Privacy Policy
We are committed to providing you notice about how ChargeNow and our affiliate and subsidiary companies (together, "ChargeNow" or "we", or "us", or "our") handle your information. This ChargeNow Privacy Policy (the "Privacy Policy") applies to the information and data that we collect and process about users of our Services, and those who communicate with us about our Services, interact with us on social media, attend our events, participate in our surveys, contests and promotions, or are subscribed to our marketing and informational communications (the "Interactions").
In this Privacy Policy, "Services" means:
- ChargeNow websites that link to this Privacy Policy, including any versions optimized for viewing on a mobile device (the "Sites"),
- ChargeNow mobile applications (each an "App"),
- Our offering and your use of ChargeNow chargers (each a "Charger"), and
- the features and services available through our Sites, Apps and Chargers
We have established this Privacy Policy to let you know the kinds of information we may gather during your use of the Services and related other Interactions, how we use your information, when we might disclose your information, and your rights and choices regarding your information that we collect and process.
This Privacy Policy contains the following sections:
- • The Information We Collect
- • Use and Processing of Information and Legal Bases
- • Disclosure of Your Information
- • Use of Cookies and Other Online Tracking Technologies
- • Online Advertising
- • How We Protect Your Information
- • Retention of Your Information
- • International Users
- • Third Party Links and Services
- • Changes to this Privacy Policy
- • Your Choices
- • Access and Data Subject Rights
- • Contact Information
THE INFORMATION WE COLLECT
We collect information related to our Services and Interactions directly from users, automatically related to their use of the Services and our Interactions, as well as from third parties. We may combine the information we collect from these various sources.
Information You Provide to Us
We collect information directly from users through Interactions between users and us, including:
- Account registration, management, profile creation and modification
- Account access and use, as well as uploading content to the Services and other associated activities
- Chargers use
- Access to and use of the Sites and Apps
- Submission of payment information
- Participation in surveys, contests, sweepstakes and promotions sponsored by ChargeNow
- Signing up to receive alerts or other information via email, text or instant messages from ChargeNow
- Customer service, technical support, and related communications
- Participation in communities, commenting on blog entries, interacting with us on social media, and participating in other forums
- Submission of an application or resume to work at ChargeNow
The types of personal information we may collect directly from you are: your name, e-mail address, phone number, postal address, other contact information, credit card and billing details, including billing address, communications preferences, payment and transaction history, where required your birthdate, and any other information you submit to the Services or otherwise provide to us. We also collect certain demographic data if you provide it to us including age, gender, preferred language, and current location.
Questions about our Privacy Policy?
If you have any questions or concerns about our privacy practices, please don&pos;t hesitate to contact us.